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FAQS

FREQUENTLY ASK QUESTIONS

Your satisfaction is our utmost goal. We accept returns if the product is not up to your satisfaction at the time of delivery. You can return it to the delivery personnel at the time of delivery or you can contact our customer support team on 9953112277 and we will do the needful.

You will be intimated via SMS at every stage of your order processing right from order confirmation to delivery.

If you are unable to find a product or brand that you are looking for, please write to us at Support@zanainternational.com and we will make our best efforts to bring it for you.

Yes, you can add multiple delivery addresses to your account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to a different address you need to place them as separate orders.

You can pay for your order on using the following modes of payment:<br>
a. Cash on delivery
b. Credit and debit cards (VISA / Mastercard / Rupay)
c. Wallets &amp; UP

You can reset your password by visitng https://www.zanamotorcycles.com/forget-password and request for OTP to reset password.

Yes, of course. Before checkout, the portal will prompt you to select the registered address or an alternate address to which you want this particular order to be delivered. You can choose the alternate address and mention it in the form and your order will be delivered to the alternate address.

My Order history is for the buyer to keep track of all current and past orders and their status in the order process. It allows the buyer to get up-to-date information on each order placed online, including shipping updates, delivery, and payment details.

Delivery is free for orders above Rs. 499/-. For any orders below Rs. 499/-, we charge Rs. 50/-(Inclusive of Tax) as the delivery fee.

You can register by clicking on the "Sign Up" link at the top right corner of the homepage. You will be requested to fill in the information in the form that appears, followed by submitting the registration information.

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