We endeavor to provide the best quality products every single time you order with us.
We have a "no questions asked return and refund policy" which entitles all our customers to return the product at the time of delivery if they are not satisfied with the quality, freshness or physical condition of the product. At the time of delivery, we will take the returned product back with us and if already paid the corresponding value would be refunded to you through the same mode of payment used at the time of purchase viz., credit card, debit card, net banking. Alternatively, at your option, the said amount can be credited to your store credit account which can be used for your subsequent purchases.
After the delivery, the amount shall be refunded to you through the same mode of payment or via credit to your store credit account which can be used for subsequent purchases.
Products once sold and delivered to you, shall be eligible for return only if the product is different from the ordered one & Manufacturing date issue. You can return the product(s), purchased from us with in same day, provided the product(s) packs are sealed/unopened/unused and in original condition.
Please note that we do not accept any damage or broken complaints once our executive has left your premises; hence we request you to please check all the items at the time of delivery.
The Top Rack of Zana are not allowed to use the Top Boxes more than 32L capacity and only for plastic Boxes. Also the Aluminium Top Boxes are not allowed.In case of prepaid orders, if any part of it remains short delivered due to some reason, corresponding value would be refunded to you through the same mode of payment used at the time of purchase viz., credit card, debit card, net banking .
The amount will be refunded to you between 10 working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us and we will gladly help you. Alternatively, at your option, the said amount can be credited to your store credit account which can be used for your subsequent purchases.
If the delivery is not executed during the first attempt due to an incorrect or insufficient address, the recipient not at home, the address found locked or refusal to accept, the customer shall still be charged for the order. No refunds would be entertained for such items.
For International Buyers: Refunds to be processed only after a proper video of the installation and in case of any defect found in the video. No refunds without video proof will be applicable.
The warranty will be void in case of violation of terms and conditions.
